Help! The Hotel Had Rodents, and Our Credit Card Won’t Accept a Dispute.

A couple spent $630 to reserve a room at Yosemite a year in advance, but days before their trip, they learned it had a rodent problem. Why did Citi tell them it was too late?​A couple spent $630 to reserve a room at Yosemite a year in advance, but days before their trip, they learned it had a rodent problem. Why did Citi tell them it was too late?